Privacy Policy

Who we are

Creative Communications Lab ("we", "us", "our") is a consultancy helping organisations transform customer experiences with AI and data.

If you have questions about this policy or how we handle your data, contact us at hello@creativecommunicationslab.com.

Personal data we collect

Contact details you provide (name, work email, company, message).

Booking details submitted via our meeting tools (e.g., date/time, topic).

Usage data from our website (pages visited, device/browser details) collected via cookies and similar technologies.

How we use your data

To respond to enquiries, schedule meetings, and deliver services.

To maintain security, prevent abuse, and improve our website and services.

To send relevant updates where you have opted in (you can unsubscribe at any time).

Legal bases

We process personal data when necessary for: performance of a contract or to take steps at your request; our legitimate interests in running and improving our business; your consent (e.g., marketing); and compliance with legal obligations.

Sharing and international transfers

We may share data with trusted service providers (e.g., hosting, analytics, booking). We do not sell personal data.

Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses.

Retention

We keep personal data only as long as necessary for the purposes described above, or to comply with legal, accounting, or reporting requirements.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and to portability. You can also withdraw consent where processing is based on consent.

To exercise your rights, contact hello@creativecommunicationslab.com. You may also have the right to lodge a complaint with your local supervisory authority.

Cookies

We use cookies and similar technologies to operate and improve our site. For details, see our Cookie Notice.

Changes

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date.